|
Security and Privacy
We understand your concerns regarding
Internet security. Your trust and satisfaction are our first priorities. We
know your privacy is very important and that is why we take special care to
safeguard the confidentiality and security of your information. Following are
answers to questions you may have about how we insure your security and
privacy.
How does your secure server work?
1. Starting Your Order Every order at
www.ClearanceRugs.com is
secure. All data submitted via the checkout form is encrypted using SSL (Secure
Sockets Layer) encryption.
2. Making a Positive ID After you've selected items to purchase, you'll be
prompted to continue your order by clicking on "Place Your Order" or "Place
Order." At this point, your browser looks for a site certificate to confirm
that it is communicating with www.ClearanceRugs.com. Once a positive ID is
made, your order continues.
3. Entering Secure Mode At this point, your computer and our server begin
communicating in secure mode, sending data back and forth in an encrypted
format. We are ready to ask you for your credit card information. The
encryption features of browser software are exceptionally powerful and ensure
the security of this data as it is transmitted to our server.
4. Your Order Is Complete At this point the credit card number is placed in a
database on the www.ClearanceRugs.com? web server. A user must have login
privileges on the web server (requiring a password) to be able to access the
database, which also requires a password.
The staff at ClearanceRugs.com retrieves
order information, including the credit card number, through a web interface.
This interface challenges the user for a password twice, and then "expires" the
session after ten minutes, requiring the user to login again. All
communications during these sessions are encrypted again using SSL. No credit
card numbers are ever sent via e-mail, due to the fact that e-mail is not
secure.
How can I tell if I am in secure mode?
Standard, unsecured URL addresses begin
with "http://". When you enter secure mode, the beginning of the URL address
will change to "https://"; the "s" stands for secure. Most browsers in secure
mode also display a blue line along the top of the browser window. Netscape
Navigator (versions 3.0 and earlier) display a broken key symbol in the lower
left corner of your browser window when you are not viewing a secure page of a
site. This key will become solid when you enter secure mode. Netscape
Communicator? 4.0 uses a padlock, in the same location as the key, to indicate
if you are in standard or secure mode. The padlock is open in standard mode and
closed in secure mode. In Microsoft's Internet Explorer?, you'll see a padlock
symbol at the bottom of your browser window when the browser is in secure mode.
How do you protect the information I
provide?
We use industry-standard Secure Sockets
Layer (SSL) encryption to safeguard all sensitive data transmitted to us. This
means that your personal information - including credit card number, name,
expiration date and billing information - is encrypted so that it cannot be
read by anyone else. We also offer an extra layer of security when you use a
shared computer in a corporate or public area. Even if you select the
auto-login feature on a machine that third parties might have access to, your
password and your credit card information will NOT be displayed. Unlike other
auto-login programs, our system will require that you type in your password
every time, thus making sure it is really you who has signed in, and not
someone else using the same computer. ClearanceRugs.com is a Network Solutions
Secure Site. The Network Solutions seal at the bottom of any page allows you to
confirm that we are who we say we are and that all the information you provide
will be protected every time you use our service.
What information do you collect?
When you visit our site, our server
automatically collects non-personally identifiable information - your Internet
service provider address and information on the pages you access on our site.
In addition, we store information you provide when you make a purchase or enter
your e-mail address. We also collect information when you volunteer to complete
a survey.
How do you collect the information?
Like many Internet sites, we use
"cookies" to recognize returning customers. Cookies are small pieces of
information that are stored by your browser on your computer's hard drive. We
use the cookies to recognize your preferences and to keep track of items you've
added to your shopping cart.
What do you do with the information you
collect?
By evaluating how customers use our
site, we can offer better content, easier navigation and better checkout
services. If you join our mailing list, we will offer you updates about new
products and services, discounts and special promotions. You can join or leave
our mailing list at any time. Customers who supply us with a telephone number
will only receive calls from us pertaining to orders they have placed. We use
customer information in processing transactions both within our company and
with third party vendors. Our third party vendors are, by contract, restricted
from using your information in any way, except to help us provide the products
and services we offer you on our site. We may provide customer information (but
not credit card information) to affiliate companies, partners or organizations
from time to time. We do not partner with or have special relationships with
any ad server companies.
Changes in Our Privacy Policy
We suggest that you review our privacy
policy periodically, as we may update it from time to time. If our information
practices change, we will post the policy change to our Web site. This policy
was last updated on September 12, 2006.
Contact Information
You can contact us for any reason,
including a request to be added to or taken off our mailing list, through mail,
e-mail, telephone or fax:
ClearanceRugs.com
c/o Rugs Direct
116 Featherbed Lane
Winchester, Virginia 22601
E-mail: info@ClearanceRugs.com
Toll Free: 888-FOR-RUGS (888-367-7847)
Fax:
540-662-0063
|